DELIVERY INFORMATION


Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Most goods are sent via Royal Mail therefore delivery should be the on or before the estimated delivery date indicated when you checkout. However, delivery may take up to three working days and is subject to stock availability.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.


Delivery will normally be between the hours of 8am and 6pm; we are unable to confirm a time.

Kreationz Jewellery will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Kreationz Jewellery shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.


Postage

You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.

Force Majeure

Kreationz Jewellery shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Repairs

We guarantee that if a piece of jewellery purchased from Kreationz Jewellery should break, return by post to Kreationz Jewellery, Gamekeepers Cottage, Lower Harlestone, Northampton, NN7 4EW, include you name, address, and order number, it will be repaired - free of charge - and returned to you. A "PLEASE REPAIR" slip is enclosed with every item purchased from our website.

Returns

If you need to return a product purchased from Kreationz Jewellery then you have 28 working days to do so.  The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us. For non-stock items that have been ordered especially for you, it may not be possible to return the goods or we may need to implement a re-stocking charge. This does not affect your statutory rights

We can arrange to have the goods collected, however this service is chargeable at cost and will be deducted from any credit given. All couriers charge quite highly for third party collections and we therefore strongly recommend that customers make their own arrangements to return goods to us.

The goods should also be returned with their original box, packing and accessories.

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.

Please contact our Kreationz Jewellery on 07932 704308
to organise collection.

This returns policy does not affect your legal rights.


Cancellation of Orders

You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Kreationz Jewellery website, or by phoning us on 07932 704308.

We will attempt to despatch any orders taken before 10:00am the same day, or next working day if received on Saturday or Sunday.

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   REGION 1:   

   £2.00 plus VAT for orders 

UK MainlandWales and Scotland but not including locations listed below in Region 2.

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   REGION 2:   

   £2.00 plus VAT for orders 
Deliveries outside Region1 above will be subject to a carriage charge and will not be eligible for free delivery. Deliveries to these regions are normally made within five working days. 


This region includes (but is not limited to) the following Postcodes:

AB

PH

PA

KW

IV

HS

IM

GY

JE

PO30, 31, 32, 33, 36, 37, 38, 41

KA27

 

Northern Ireland, Scottish Islands, Hebrides, Isle of Wight, Isle of Man:

Deliveries are normally within five working days although this can be slightly longer to some outlying areas and may be subject to additional charges.
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   REGION 1 & 2:   

   £3.00 plus VAT  

Decorative Bottles will incur a slightly higher postage charge of £3.00 plus VAT, per item, due to their weight and size.

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DELIVERY INSTRUCTIONS:

 

The majority of our deliveries are made by Royal Mail. Deliveries will normally be made between 08:00 and 18:00.

 

Unfortunately, we are unable to confirm specific delivery times.

 

We will always try and follow any reasonable delivery instructions as best we can, but regretfully are unable to call before deliveries, or deliver to secondary addresses in the event you are not available at the time of delivery. You may, however, ask you post delivery person to place goods in specific locations, at your own risk.

 

Please note that deliveries may split into more than one consignment and may also be sent using more than one courier.

 

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